Fight and/or Flight

Most days I remember the worst, lamest, rudest, angriest, stupidest, most annoying customers. The sad fact is, this is because there is far more of this variety. Some days go on and you feel worse about humanity or maybe just Americans as a whole.

Now granted some cases the anger is warranted, but it is astonishing that the majority of the times that I am speaking of, the reaction is far from warranted, excusable or decent. People will yell and complain at you for as long as they have the breath to and they are more than willing to repeat themselves more than 5 times.

A. you get complaints about not receivng a package within 2 business days, and...
1. The standard policy clearly states "Free shipping for 6 business days"
2. They were told they were gonna get a free shipping upgrade to 2 business days for FREE (which normally costs $17)
3. They call at 12pm their time on the 2nd business day already mad and angry that they have not received what they didnt pay for and got for free.
4. You follow up later and it is in fact delivered as told, in 2 business days, just 2 hrs after they called. A service they never paid for
5. There was no specific event for which they were needing it.

B. You walk a customer (clearly in the same genreal age group as me, fully capable, articulate enough, and knows English well) through printing out a label and they sigh and complain about how hard it is and how long it takes. Yet you have walked MANY grandmas through the simple process, that have never shopped online and barely know how to use the internet, as well as several customers who can barely speak english, and all of these people exclaim how easy it is

There are sooooo many classic scenarios of angry customers whom really have no basis. I could keep writing for days. And most of the day coworkers will share shaked head and looks at each other. You constantly think to yourself "Wow! all that anger...Its just clothes" And quite honestly most complaints we are able to quickly fix, compensate, oversome etc, but these people that I am talking about will still keep complaining.

Well I wont go on with more details because that isnt even the point I will eventualy get to...

Most days the negatives jump out at you cuz there is so much to pick from and they are super ridiclous, but every now and then you get people that truly are good people. They have legitimate reason to be upset, but they are understanding and good natured... and you know what these people get far and away the greatest service as a result. I, and almost everyone else, will throw every compensation effort I am allowed to, at the person who has a legitmate complaint but acts with understanding and kindness. Those people get stuff done faster (in large part cuz they arent wasting our time complaining and yelling), and get more stuff done for them.

Good natured people usually stay that way and complainers usually just complain about everything. People seem ot stay consistant

So today I was glad to get several of the good people and towards the end of the day I had a very inspiring customer. Good natured all the way through, used my name and everything (I am slowly being better at this) He was buying some hiking boots and ended up telling me that he has had a long career documenting birds. He has done it for quite some time now, and is finally gettting recognition, and real support and money. We ended up having a nice little chat and I was super thankful to have the luck to get him. There was such dedication and joy in his work and his speaking of it, without a hint of pretense, preachiness or arrogance. Congrats to L

It was one of those small moments in life that you know are big for you, and eveything about it was just perfect.

I had just finished writing about taking time to myself at the beginning of the day, to plan and create the day in my head, and the topic of how ideas and thoughts when focused upon can turn to reality...

Self-filling prophecy - the phrase seems to be used as a negative most times, I dont see it that way at all.

The postive energy I focused upon came right back. Things are steadily taking off